RTO Admin Officer

Responsibilities

• Provide a high level of customer service to students and staff
• Follow up on students who require academic support, and engage them in an intervention plan where required
• Issue warning letters according to the Institute's policies and procedures
• Responding to and managing a range of student enquiries and issues
• Coordinating and scheduling classes
• Preparing student and trainer paperwork for courses
• Data entry of student enrolments, attendance and student completions
• Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
• Auditing student files for compliance
• Process student admissions through the student management system & PRISMS if required, PRISMS system experience preferred but not essential, as training will be provided
• Issuing offer letters and listing with the agents and the marketing team only if required

Skills and experience

• Demonstrated experience in Education/RTO
• Minimum 2-3 years of Education/RTO experience required
• Student management and AVETMISS system knowledge
• Advanced user-level experience with AVETMISS systems required
• Proven customer service, interpersonal and communication skills
• Professional can-do attitude, always willing to solve any problem
• Ability to adapt to change and manage complex systems
• Valid Australian work visa or work rights required for this position

Job benefits and perks

• Excellent working conditions
• This role offers the opportunity to further develop your technical and industry knowledge

Only shortlisted candidates will be contacted.

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