Student Services Officer — RTO Administration and Compliance

Learning Sphere Training Solutions is seeking a highly organised and detail-focused Student Services Officer to support the delivery of high-quality training and compliant student administration across the learner lifecycle.

This role is ideal for someone with strong RTO administration experience who enjoys working in a fast-paced environment and takes pride in accuracy, compliance, and customer service.

About the Role

You will support student administration processes from enrolment through to completion while ensuring compliance with national training standards, funding requirements, and internal policies.

Key responsibilities include:

• Processing enrolments, unit outcomes, completions, cancellations, and certificate issuance
• Following up missing enrolment documentation and eligibility evidence
• Maintaining accurate student records in the Student Management System and CRM
• Supporting compliance and regulatory reporting requirements
• Responding to student and client enquiries via phone and email
• Providing general administration and reception support
• Assisting Trainers, Program Leads, and Compliance teams with training logistics and resources

About You

To be successful, you will have:

• Minimum 3 years' experience in RTO administration or a similar role
• Strong attention to detail and time management skills
• Excellent communication and customer service skills
• Experience with student management systems (Axcelerate preferred) and Microsoft Office
• Ability to manage competing priorities and meet deadlines
• NSW Smart and Skilled experience (desirable)
• Working With Children Check (essential)

Why Join Us?

At Learning Sphere Training Solutions, you'll join a supportive team committed to quality training, compliance excellence, and positive learner outcomes.

We offer:

• Supportive and collaborative culture
• Professional development opportunities
• Diverse and meaningful work
• Opportunity to grow within a growing RTO

Apply Now

Submit your resume and a short cover letter outlining your experience and suitability for the role.

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